Made for your Marketplace
How Arta helps marketplaces
Offer greater tracking visibility to customers
Save time and resources with instant quotes
Prevent international delays with customs support
Automate all shipping update communications
Chief Product & Technology Officer
Easy tech for complex sales
A frictionless purchase experience.
Reach a new audience.
Scale your business faster.
Fulfillment handled with care on one easy platform.
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Frequently Asked Questions
How can Arta streamline an eCommerce shopping and post sale experience?
Arta offers comprehensive solutions throughout the entire purchasing lifecycle, from discovery to delivery. From instant quoting to cross-border facilitation, insurance, and tracking, Arta’s products automates and facilitates the process.
We offer a suite of solutions throughout the purchasing lifecycle, let’s briefly touch on a few: Through our configurable estimates widget, customers can have visibility into shipping pricing while browsing, empowering prospective buyers to make informed decisions when considering a purchase. We eliminate surprise costs, reduce quote times, and minimizes the risk of shopping cart abandonment.
After the purchase, Arta ensures a cohesive branded experience by customizing every aspect of the checkout and fulfillment process, from booking to tracking and emails. This includes incorporating your own logos, images, and colors to create a consistent visual identity throughout the customer journey. This level of customization not only reinforces brand recognition but also enhances trust and loyalty among your buyers.
What does the Arta fulfillment process look like?
Arta ensures the secure delivery of diverse and valuable items around the world. We do this through fulfillment across 4 service tiers tailored to their unique nature.
By analyzing factors such as item type, medium, and value, we determine the most suitable service level. This comprehensive evaluation allows us to offer competitive pricing while maintaining the highest standards of safety and delivery efficiency.
We understand that every shipment has its own specific requirements, which is why we offer a range of service tiers and shipping methods to accommodate these differences. Our clients can safely ship their items and address their unique needs through our diverse options. Whether it's white-glove handling for delicate or high-value items, or parcel shipments for smaller packages, our service tiers provide the flexibility to choose the collection, packing, and delivery methods that best suit your objects.
See below for a brief overview of Arta’s service tiers:
Arta offers three full quote tiers.
Premium | For objects that require a high touch white glove service, these shipments are carried out by fine art technicians and climate-controlled, dual driver shuttles. Ideal for high value, fragile fine art and antiques, temperature sensitive objects
Select | Shipments carried out by household movers/LTL middle mile trucks with optional white glove services at collection and delivery, such as assembly and unpacking. Ideal for oversized design objects and furniture; lower value antiques. Non climate, deliveries can be curbside or inside.
Parcel | Collection with custom packaging and release to a common carrier (DHL, FedEx, UPS). Arta will quote out over various transit speeds including Ground, 2nd Day Air, Overnight (Domestic), Priority (Export), and Standard. Ideal for design objects, small artworks, collectibles, and jewelry. Multimodal, signature required is included in all quotes, curbside delivery
Arta’s Self Ship option enables sellers to pack objects in-house and receive a prepaid shipping label via email, saving on time and cost.
Self Ship | Client is provided a label for an already packaged shipment to ship with small parcel provider.
Do we offer packing when collecting from Sellers?
We do! Under Arta’s full service tiers, objects can be released to our carriers either packed or not packed. To ensure safe and cost effective packing, we may quote for additional packing which will be itemized in your shipping costs and carried out by a carrier selected by Arta. Our agents will soft pack on site, and transfer to a local warehouse for further crating when necessary.
We determine packing recommendations based on the object(s) dimensions, material(s), value(s) and whether the object has been deemed fragile.
How does Arta handle communications and experiences with our buyers and sellers?
Our goal is that people have more time to innovate and create, instead of laboring over logistics and manual tasks that can easily be automated. We automate and customize communication to best compliment your preferred cadence.
Our tracking solutions enable you to relay collection timing, shipment schedules, customs requirements, online tracking, and cancellations without repeated manual effort. Our email and text notifications can be configured to update other individuals or parties involved in the post purchase process.
These communication systems ensure that all interested parties receive timely updates simultaneously, and at your discretion. Efficient and transparent communication facilitates smoother interactions between buyers, sellers, and other stakeholders.
Recipients of notifications can touch base directly with our Customer Support team to communicate. Our email notifications will have a default reply to email of firstname.lastname@example.org, so you can easily outsource your customer support to our team of experts.
What is Arta's Self Ship service?
Arta's Self Ship option enables sellers to pack objects in-house and receive a prepaid shipping label via email, saving significant costs and time. Leverage Arta’s insurance solutions, packing expertise, and competitive parcel pricing to compliment existing in-house packing and release procedures.
How does Arta handle payment?
We offer flexibility when it comes to handling payments in two ways: Transactions can be handled directly between buyers and Arta, or Marketplaces can stand as the billing party.
With the option to handle payments directly, Arta is able to collect funds directly from the buyer under a secure checkout session.
Alternatively, the marketplace takes care of the payment process on behalf of the sellers, providing a streamlined and centralized approach. This can be beneficial for sellers who prefer to offload the administrative burden of managing payments and rely on the marketplace's established payment infrastructure.
Whether sellers choose to handle payments directly or through the marketplace, Arta provides the flexibility to accommodate their preferred approach. This ensures that sellers can tailor their payment workflow to align with their business model and preferences.
Can I control how I display pricing to my buyers?
Businesses have the flexibility to adjust their margins. By leveraging a customized API, businesses can optimize their pricing strategy and adapt it to their unique circumstances. This level of flexibility enables businesses to balance their overall profitability and make strategic decisions based on their needs.
How does Arta handle/facilitate customs?
Shipments that cross international borders require supplemental documentation, often in the form of commercial invoices for customs clearance. Our Electronic Commercial Document (ECD) solution simplifies the generation of commercial invoices and automates the export process, facilitating efficient international fulfillment, adapting to country specific, and object specific requirements.
By leveraging our ECD feature, businesses can streamline export operations, save time on manual paperwork, and improve the overall efficiency of international fulfillment processes. This automation enables businesses to navigate complex international requirements with ease, ensuring a smoother and more successful export experience.
How do I get started?
Schedule time with an Arta expert today to discuss how we can remove friction from the entire purchase experience for your buyers.